Privacy Policy

How we protect your personal information

Privacy Policy

Last updated: May 9, 2026

Effective date: May 9, 2026

At IPTVSG, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact channels and streaming-support services.

1. Information We Collect

We collect minimal information necessary to provide our IPTV streaming service. The types of information we may collect include:

1.1 Contact Information

  • WhatsApp phone number for communication and support
  • Telegram username (if provided)
  • Email address (if provided for receipts)

1.2 Device Information

  • Samsung TV model and Tizen OS version (for setup assistance)
  • IPTV app used (Smart IPTV, IPTV Smarters, etc.)
  • MAC address (only when required for app activation)

1.3 Payment Information

  • Payment method used (PayPal, bank transfer, cryptocurrency)
  • Transaction records and payment history
  • Subscription plan details and renewal dates

1.4 Usage Data

  • Subscription activation and expiration dates
  • Support ticket history
  • Service usage patterns (anonymized)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

  • Activating and maintaining your IPTV subscription
  • Providing technical support for Samsung TV setup
  • Sending service updates and maintenance notifications
  • Processing subscription renewals and payments

2.2 Customer Support

  • Responding to inquiries via WhatsApp and Telegram
  • Troubleshooting technical issues on Samsung devices
  • Providing setup guides and tutorials

2.3 Service Improvement

  • Analyzing service performance and reliability
  • Improving channel lineup and content quality
  • Developing new features for Samsung TV users

3. Data Storage and Security

3.1 Data Storage

Your information is stored on secure servers with industry-standard encryption. We retain your data only for as long as necessary to provide our services or as required by law.

3.2 Security Measures

  • SSL/TLS encryption for all data transmissions
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Secure backup procedures

3.3 Data Retention

We retain your personal information for the duration of your active subscription plus 12 months after cancellation, unless you request earlier deletion. Financial records are retained for 7 years as required by tax regulations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

4.1 Service Providers

  • Payment processors (PayPal, Stripe) for transaction processing
  • Hosting providers for secure data storage

4.2 Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or abuse of our service

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access and Correction

You can request access to the personal information we hold about you and request corrections if the information is inaccurate.

5.2 Deletion

You can request deletion of your personal information. We will comply unless we are required to retain certain information by law.

5.3 Opt-Out

You can opt out of receiving promotional communications at any time by contacting us via WhatsApp.

5.4 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

6. Cookies and Tracking

Our website uses minimal cookies for essential functionality:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage (anonymized)
  • Preference Cookies: Remember your settings and preferences

7. Third-Party Links

Our website may contain links to third-party websites (WhatsApp, Telegram). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via WhatsApp or Telegram. The updated policy will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 24 hours.

12. Compliance

We comply with applicable data protection laws including GDPR (for EU residents) and local privacy regulations. We are committed to protecting your privacy rights and handling your personal information responsibly.