Refund Policy

Our money-back guarantee and refund process

Refund Policy

Last updated: May 9, 2026

Effective date: May 9, 2026

At IPTVSG, we want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which you may request a refund for your IPTV subscription.

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscription plans. If you are not satisfied with our IPTV service for any reason within the first 7 days of your subscription, you may request a full refund.

1.1 Eligibility for Full Refund

You are eligible for a full refund if:

  • You request the refund within 7 days of subscription activation
  • You have not violated our Terms of Service
  • You provide a valid reason for the refund request
  • You have attempted to resolve issues with our support team first

1.2 Refund Amount

Time Period Refund Amount
Within 7 days 100% full refund
8-14 days 50% partial refund
After 14 days No refund (case-by-case basis)

2. Valid Reasons for Refund

We accept refund requests for the following reasons:

2.1 Technical Issues

  • Service not working on your Samsung Smart TV after following setup guides
  • Persistent buffering or freezing issues (after troubleshooting)
  • Channels consistently unavailable or not loading
  • App compatibility issues with your specific Samsung TV model

2.2 Service Dissatisfaction

  • Content quality does not meet advertised standards
  • Significant channel lineup differences from what was described
  • Frequent service interruptions or downtime

2.3 Accidental Purchase

  • Duplicate subscription purchased in error
  • Wrong subscription plan selected
  • Purchased for incompatible device (non-Samsung TV)

3. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

  • Refund request made after 14 days of subscription activation
  • Issues caused by your internet connection or device settings
  • Violation of our Terms of Service
  • Sharing account credentials with unauthorized users
  • Change of mind after extensive usage (more than 7 days)
  • Issues with third-party IPTV apps (we provide setup guidance but app issues are outside our control)

4. How to Request a Refund

Step 1: Contact Support

Contact our support team via WhatsApp or Telegram:

Step 2: Provide Information

Include the following details in your refund request:

  • Your order/payment reference number
  • Date of subscription purchase
  • Reason for refund request
  • Description of any technical issues encountered
  • Screenshots or error messages (if applicable)

Step 3: Troubleshooting Attempt

Our support team will attempt to resolve any technical issues before processing a refund. This may include:

  • Providing additional setup guidance for your Samsung TV
  • Suggesting alternative IPTV apps
  • Checking your internet connection requirements
  • Verifying your subscription credentials

Step 4: Refund Processing

If a refund is approved:

  • Refund will be processed within 3-5 business days
  • Refund method will match your original payment method
  • You will receive confirmation once the refund is issued
  • Your subscription will be deactivated upon refund

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • PayPal: Refund to your PayPal account
  • Bank Transfer: Refund to your bank account (may take 5-10 business days)
  • Cryptocurrency: Refund in equivalent cryptocurrency value at current exchange rate

6. Free Trial Policy

We offer a 24-hour free trial for new customers. During the trial period:

  • No payment is required
  • Full access to all features
  • No automatic charges after trial ends
  • You decide whether to purchase a subscription after the trial

7. Subscription Cancellations

Our subscriptions do not auto-renew. Your subscription will automatically expire at the end of the paid period. No cancellation is necessary.

7.1 Early Termination

If you wish to stop using the service before the subscription period ends:

  • Simply stop using the service - no cancellation required
  • No partial refunds for unused time (unless within refund window)
  • Your access will continue until the subscription expiration date

8. Dispute Resolution

If you are not satisfied with our refund decision:

  • You may request a review by a senior support representative
  • Provide additional information to support your case
  • We aim to resolve all disputes fairly and promptly

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Refund requests will be processed according to the policy in effect at the time of purchase.

10. Contact Us

For refund requests or questions about this policy, please contact us:

We aim to respond to all refund requests within 24 hours.